Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Submit a return request
Click the profile icon in the store's navigation, or go to the following page:
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
The costs for express return shipping will be your responsibility.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@sapayol.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@sapayol.com.
Warranty
All products come with a 2-year warranty against the rare case of defects in materials or work (the product doesn't show the quality and performance normal in products of the same type).
Beware that leather is a natural product and has imperfections.
Get in touch with us at contact@sapayol.com to confirm the issue.
If possible, we will repair or replace the product for free.
Should a repair or replacement not be possible within a reasonable time, you are eligible for a price reduction or a full refund, depending on the fault.